Política de envío
Updated December 1, 2023
Processing Times
Orders received by 10:00 AM PT on business days are shipped the same day. The vast majority of items for sale on restaurantequipment.com are in-stock. Orders made after 10:00 AM PT will ship the following business day. For orders placed on the weekend, the order will be processed on the next business day.
Processing Hours of Operation
Our hours of fulfillment are Monday – Friday, 8:00 AM- 5:00 PM PT. Orders placed outside of our processing hours of operation will be handled the following business day.
Shipping Cost Differential
On rare occasions the shipping calculation provided upon checkout may differ from the actual shipping cost provided by our third-party shipping carriers, depending on various factors outside our control. In this situation a Cresco-Resco representative will contact you to discuss your option and provide an updated shipping quote. You will be given the option to accept or reject the updated shipping costs at that time. If you decide to reject the updated cost we will be happy to refund your entire order with no additional fees or restocking charges incurred.
Shipping Transit Time
The shipping transit time stated during checkout is an estimate. It is the time it takes for your package to arrive at the final destination, once it is picked up by the carrier from our stores. Please factor in processing time when estimating your actual delivery date.
Multiple Shipments
It is possible your order will ship in multiple shipments, from different Cresco-Resco locations, as your item becomes available. As a result, you may incur multiple shipping costs.
Cancellation
If we cannot fulfill your entire order or we need to substitute an item on your order, you will be notified via email. If we need to substitute an item on your order, it will be free of You are given 48 hours to respond before your order is canceled and a refund is issued to the original payment method. We can offer to swap the item free of charge. However, if the difference in price is greater than 15%, we will need to collect additional payment.
Free Shipping
Cresco-Resco offers free shipping for selected items offered on restaurantequipment.com. The free shipping offer applies to regular ground shipping within the 48 contiguous United States only.
Other charges will apply if you opt for expedited shipping. Non-commercial delivery addresses and if lift gate services may incur additional fees.
We work with our shipping partners to secure competitive rates and keep your final cost as low as possible.
The FREE SHIPPING tab on our website links to a listing of selected items that offer free shipping. To verify if an item on our website is included in the free shipping category, look for a blue triangle on the product image which states “FREE SHIPPING”.
You are welcome to email us at customerservice@restaurantequipment.com and a team member of our team will verify the item’s shipping cost.
Shipping Partners
We ship our products with UPS and USPS (United States Postal Service), and for large items which exceed the UPS/USPS standard weight limits, we ship via a freight carrier (see below).
We do not require a signature for delivery. Once your package has left our store location with one of our partnered carriers via UPS/USPS, all questions regarding tracking information are redirected to UPS/USPS customer service. Cresco-Resco is not responsible for your package during transit. Cresco-Resco is not liable for damages, lost, or stolen. You will be redirected to our partnered carrier’s customer service.
Cresco-Resco does not ship any items outside the USA. We do not assist with coordinating freight forwarding on behalf of the customer.
Order Tracking
All UPS/USPS shipments will have a tracking number. You will be emailed a tracking number once tracking information is available by the carrier. If you are using a freight forwarder, in most cases, the carrier will contact you to make shipping arrangements.
Delivery Options
When checking out, you will be asked to select whether your ship-to address is Residential or Commercial.
Residential address is classified as any house, apartment, or other living space, even if you operate a business from such an address. If your item(s) are shipping via freight carrier, the carrier will call you usually a day before delivery to arrange an appointment. Some carriers will charge for the appointment service, others may waive the charge. Commercial address is defined by our freight carriers as a site typically with tractor-trailer access and a loading dock. Other commercial locations may include but are not limited to churches, prisons, hospitals, malls, senior living homes/nursing homes, farms/ranches, and military bases.
Lift Gate Service
When shipping via freight carrier, you will be asked at checkout to select Lift Gate Service. A lift gate is essential for all commercial and residential addresses without a loading dock and tractor-trailer access. A lift gate safely unloads items over 75 pounds from the truck down to ground level. Items shipped via freight carrier are typically bulky and heavy. If you do not select lift gate service, please be aware that the driver will NOT be able to assist in unloading your shipment and that it is solely your responsibility to remove your shipment promptly and safely from the truck. The cost for lift gate service varies by carrier.
Freight Carrier Receiving Process
Carefully read the following freight shipment receiving process and follow the instructions when your delivery arrives. We recommend printing out this checklist for use during your delivery.
Verify the number of packages delivered with the packing slip provided by Cresco-Resco, shrink-wrapped on the outside of the box or equipment.
Unpack your order immediately and inspect for visible and/or concealed damage. It is critical to check your order while the truck driver is still present. The driver may try to rush you into signing forms so the driver can leave; do not let anyone rush you. Check the products as they are being delivered and note any potential damage on the delivery receipt/bill of lading. Remember: Once the driver leaves, you become responsible for reporting any damages to the freight company. Cresco-Resco cannot be held liable for those damages.
Do not sign delivery forms until you have thoroughly checked all your items. The driver is responsible for waiting until the shipment has been thoroughly inspected and signed for.
Delivery Disclaimer
ALL DOORWAYS AND HALLWAYS MUST BE WIDE ENOUGH TO GET EQUIPMENT THROUGH.
THIS DOES NOT INCLUDE: REMOVING DOORS, LIFTING EQUIPMENT OVER COUNTERS OR BAR TOPS, AND GOING UP/DOWN STAIRS.
ANY ADDITIONAL SERVICES NOT SPECIFIED BY THE CUSTOMER, AND AGREED UPON BY CRESCO-RESCO AT THE TIME OF PURCHASE WILL BE CHARGED TO THE CUSTOMER AT $100/HOUR.
Refuse delivery of any items with damage
Should any damage be discovered, keep the shipping carton and any inner packaging intact. Verbally request inspection immediately from the driver and make a written request to the carrier. Hidden or concealed damage must be reported, and an inspection must be requested within 3 business days.
If any damage is discovered (visible or concealed), contact a representative at 1-800-443-1400 to report the damage. Please have your order number, shipping information, and any available tracking number ready so we can quickly and accurately assist in the process. You are welcome to email us at customerservice@restaurantequipment.com.
