Política de envío

Shipping Costs

The shipping amount calculated on our website is the most accurate estimate we can provide. However, shipping costs can vary. If the difference is greater than 15%, we will contact you for approval before processing your order.

Multiple items

It is possible your order will ship in multiple shipments, from multiple locations, as we receive the items. As a result, you may incur multiple shipping costs.

Free shipping

RestaurantEquipment.com offers free shipping on selected items. This free shipping applies to regular ground shipping within the 48 contiguous United States only.

Other charges will apply if you need items shipped Next Day Air or Second Day Air, if delivery is to a non-commercial address and if lift gate service is required. We work with our shipping partners to secure competitive rates and keep your final cost as low as possible.

Shipping partners

We ship all of our products via UPS. When a large item exceeds the UPS standard weight limits, we ship via a freight carrier (see below).

Order Tracking

All UPS shipments will have a tracking number. You can track your shipment on our Home Page. If you are using a freight forwarder, in most cases, the carrier will contact to make shipping arrangements.

Delivery options

When checking out, you will be asked to select whether your ship-to address is Residential or Commercial.

Residential address is classified as any house, apartment, or other living space, even if you operate a business from such an address. If your item(s) are shipping via freight carrier, the carrier will call you usually a day before delivery to arrange an appointment. Some carriers will charge for the appointment service, others may waive the charge. Commercial address is defined by our freight carriers as a site typically with tractor-trailer access and a loading dock. Other commercial locations may include but are not limited to: churches, prisons, hospitals, malls, senior living homes/nursing homes, farms/ranches, military bases.

Lift Gate Service

When shipping via freight carrier, you will be asked at checkout to select Lift Gate Service. A lift gate is essential for all commercial and residential addresses without a loading dock and tractor-trailer access. A lift gate safely unloads items over 75 pounds from the truck down to ground level. Items shipped via freight carrier are typically bulky and heavy. If you do not select lift gate service, please be aware that the driver will NOT be able to assist in unloading your shipment and that it is solely your responsibility to promptly and safely remove your shipment from the truck. The cost for lift gate service varies by carrier.

Freight Carrier Shipment Receiving Process

Carefully read the following freight shipment receiving process and follow the instructions when your delivery arrives. We recommend printing out this checklist for use during your delivery.

Verify the number of packages delivered with the packing slip provided by RestaurantEquipment.com.

Unpack your order immediately and inspect for visible and/or concealed damage. It is critical to check your order while the truck driver is still present. The driver may try to rush you into signing forms so he can leave; do not let anyone rush you. Check the products as they are being delivered and note any potential damage on the delivery receipt/bill of lading. Remember: Once the driver leaves, you become responsible for reporting any damages to the freight company. RestaurantEquipment.com cannot be held liable for those damages.

Do not sign delivery forms until you have thoroughly checked all your items. The driver is responsible for waiting until the shipment has been thoroughly inspected and signed for.

Refuse delivery of any items with damage.

Should any damage be discovered, keep the shipping carton and any inner packaging intact. Verbally request inspection immediately from the driver and make a written request to the carrier. Hidden or concealed damage must be reported and an inspection must be requested within 3 business days.

If any damage is discovered (visible or concealed), contact a RestaurantEquipment.com representative at 1-833-566-1844 to report the damage. Please have your order number, shipping information, and any available tracking number ready so we can quickly and accurately assist in the process