FREQUENTLY ASKED QUESTIONS
Are you open to the public?
Yes, we are open to the public.
Do you need a business license to shop at Cresco-Resco?
No, you do not need to have a business license to shop at any of our five locations, or on our website.
Where are you located?
We have 5 store locations:
CRESCO
Denver, CO
- 751 Billings St. Aurora, CO 80011
- 303-343-3333
Sacramento, CA
- 951 Richards Blvd. Sacramento, CA 95814
- 916-446-3300
Fresno, CA
- 2018 S Van Ness Ave. Fresno, CA 93721
- 559-233-3700
RESCO
Reno, NV
- 401 E. Plumb Ln. Reno, NV 89502
- 775-786-6565
Las Vegas, NV
- 1300 E. Charleston Blvd. Las Vegas, NV 89104
-
702-387-1977
What are your business hours?
We are open Monday – Friday from 8:00 am – 5:00 pm PT and Saturday from 10:00 am – 2:00 pm PT. Sundays we are closed for business. Cresco-Resco is closed for business on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
How do I register?
To register for a Cresco-Resco account please visit our website. At the top right corner, you will see an outline of a person and a shopping cart, click on the person. It will redirect you to a sign in/new customer page. You are also welcome to message us on our website using our live chat, located at the bottom right of your screen.
How do I make changes to my account?
You must be logged into your account. This is where you can make changes to your information, view your shopping cart, check order status, and view any previous orders.
How do I request a quote?
Please email your quotes to customerservice@restaurantequipment.com or message us on our website using our live chat, located at the bottom right of your screen. Please include the item you are interested in, the quantity, and a shipping address in your email. We also recommend including your full name/business name and a phone number where you can be reached for any questions.
How do I receive tracking information?
Tracking information will be sent to you by email once an order has been fulfilled, meaning we have generated the shipping label and your package is ready to be shipped. If you misplace your tracking information you can email us at customerservice@restaurantequipment.com and provide your sales order number or invoice number.
My product is damaged, who do I contact?
Email us at customerservice@restaurantequipment.com upon receiving the damaged item. Please provide your full name/business name and include your order number in your email. This information is provided to you at the date of purchase either in-person or via email.
How do I find out if I have a warranty?
You may email us at customerservice@restaurantequipment.com or message us on our website using our live chat, located at the bottom right of your screen. Please provide your full name/business name and your order number in your email. This information is provided to you at the date of purchase either in-person or via email.
I have a question regarding my online order, who do I contact?
For online orders, any questions need to be directed to Brenda at 559-233-3700 EXT. 125 or by email at customerservice@restaurantequipment.com. Please provide your sales order or invoice number in your email.
How can I verify if a product is in stock?
Please email us at customerservice@restaurantequipment.com or message us on our website using our live chat, located at the bottom right of your screen.
How can I get a copy of my receipt if I lost it?
Please call 1-800-443-1400 or message us on our website using our live chat, located at the bottom right of your screen.
Do you buy used equipment?
No, we do not buy used equipment.
Does Cresco-Resco Ship Internationally?
No. We do not ship any items outside the USA. Cresco-Resco does not assist with coordinating freight forwarding on behalf of the customer.
What happens if I can not pick up my online order within 7 days?
Your order will be canceled and you will be issued a refund for the items for which you were charged. In the event that you need an extension, please email our customer care team at customerservice@restaurantequipment.com.
